Case Study Count On The Uber PWA

Herman Smith

2 minutes
Uber PWA works from more locations than native app

Mar 24, 2021 (CAPE TOWN, South Africa) — The new Uber Progressive Web App works from all modern browsers, even on low-end devices, and from practically any location.

Uber has opted for a Progressive Web App (PWA) to provide a reliable and trustworthy experience for their many mobile customers. Both Uber and their customers agree that reliability is absolutely critical The platform would simply not work if people could not depend on it.

Reliability is key

Picture this. Stranded commuters, lining up along the side of busy roads. Staring, frustrated at their phones. One lady is holding her phone up, high above her head... but it still won't connect. In a fit of rage a teenager hurls his phone into the street, it shatters. That would be bad for Uber's business.

When people are using Uber's services, they need to be able to count on a ride. That means that when the connection drops, the Uber app should still be able to load. The PWA makes this possible.

Anyone and anywhere

Uber uses a PWA as a viable alternative to their native mobile app. The PWA is tiny, coming in at just 50kB gzipped. It takes less than 3 seconds to load on 2G networks. That's fast.

In fact, many companies are riding the PWA wave. Read about how Debenhams has revolutionized their business.

There is nothing worse than being in a rush, needing a ride, and staring at a slow loading app. Uber customers on the PWA don't get that sinking feeling anymore. And Uber has found that PWA riders are more likely than native app users to use the app, and more likely to book a ride.

Expanding to new markets worldwide, Uber found a way to make sure that a global audience would be able to use their services, even when connection and coverage are poor. The super-lightweight web app, m.uber, is compatible with all modern browsers. This offers an app-like experience for riders on low-end devices. Users can hail a ride regardless of location, network speed, and device.

Read more about how Uber created m.uber here.

An app for service hailing

Commuters can order a ride from anywhere. Great. But how can you apply this your clients? Doccly Lender is a service hailing app. It's like Uber, but for professional services. We help you get work by enabling your clients to quickly, reliably, and repeatedly hail your services.